Privacy Policy Pankina B.V.

Last updated: 28-09-2025

Shop.shakaloha.com is operated by Pankina B.V., headquartered at Sumatrakade 1017, 1019 RD Amsterdam, and responsible for processing personal data as described in this statement.

1. Contact details

Pankina B.V.
Sumatrakade 1017
1019 RD Amsterdam
The Netherlands
Phone: +31 (0)20 2009 670
E-mail: [email protected]
Website: shop.shakaloha.com

2. Personal data we process

Pankina B.V. processes personal data that you provide to us yourself, or that are collected when you use our services and website.

We may process the following data:

  • first and last name

  • address details

  • phone number

  • e-mail address

  • date of birth (if needed for delivery/invoicing)

  • payment details (bank account number, payment provider, invoice details)

  • IP address, browser and device information

  • order and account information

  • activity on our website (clicks and browsing behavior)

  • location data (when using our webshop)

  • any other personal data you actively provide (e.g. via e-mail or phone)

Minors

Our website and services are not intended for persons under 16 years of age. We do not knowingly collect data of minors. If you believe that we have collected such information without parental consent, please contact us at [email protected] and we will delete this information.

3. Purposes and legal grounds for processing

We process personal data only on the legal bases set out in the GDPR.

  1. Performance of a contract

    • to handle payments

    • to deliver orders

    • for customer service and support

  2. Consent

    • to send newsletters and marketing e-mails

    • to place analytical and marketing cookies

  3. Legal obligation

    • for compliance with tax and accounting requirements (e.g. 7-year retention of invoices)

  4. Legitimate interest

    • to prevent fraud and ensure security

    • to analyze website use and improve our services

4. Data retention

We do not retain personal data longer than strictly necessary.

  • invoice and payment data: 7 years (legal obligation)

  • customer accounts: as long as active, or max. 1 year after last activity

  • newsletter subscriptions: until you unsubscribe

  • website analytics data: max. 26 months (Google Analytics, anonymized)

  • other data: as long as required for the purpose for which they were collected

5. Sharing personal data with third parties

Pankina B.V. shares personal data only when necessary to provide our services or to comply with legal obligations.

We work with, among others:

  • payment providers (e.g. iDeal, PayPal, credit card companies)

  • shipping and courier services (e.g. PostNL, DHL, UPS)

  • hosting and webshop platforms (e.g. Shopify, Lightspeed)

  • marketing and e-mail providers (e.g. Brevo, Mailchimp)

We enter into data processing agreements with these parties to ensure the same level of data protection and confidentiality.

6. Cookies and similar technologies

Pankina B.V. uses functional, analytical and marketing cookies.

  • functional cookies → necessary for the website to function (shopping cart, login)

  • analytical cookies → measure and analyze website use (Google Analytics with IP anonymization)

  • marketing cookies → track browsing behavior to show relevant offers and ads (e.g. Google, Meta/Facebook)

When you first visit our website, we will ask your consent via a cookie banner for non-essential cookies. You can change your preferences or delete cookies via your browser settings. See our separate cookie policy below.

7. Your rights

You have the right to:

  • access, correct or delete your personal data

  • object to processing of your data

  • withdraw your consent at any time

  • receive your data in a portable format (data portability)

You can submit a request by e-mailing [email protected]. To prevent misuse, we may ask you to provide a copy of your ID (please obscure your photo, MRZ, passport number and BSN). We will respond within four weeks.

You also have the right to file a complaint with your local supervisory authority. In the Netherlands this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

8. Data security

Pankina B.V. takes the protection of your personal data seriously. We use appropriate technical and organizational measures to prevent misuse, loss, unauthorized access and disclosure.

Examples include:

  • encrypted connections (SSL/HTTPS)

  • restricted access to personal data (only authorized staff)

  • secure storage and back-ups

  • regular security reviews

Cookie Policy Pankina B.V.

Last updated: 28-09-2025

Shop.shakaloha.com uses cookies and similar technologies.

What are cookies?

A cookie is a small text file that is placed on your computer, tablet or smartphone when you first visit our website.

Types of cookies we use

  1. Functional cookies → ensure the website works correctly (shopping cart, language settings).

  2. Analytical cookies → measure website use (Google Analytics, anonymized).

  3. Marketing cookies → track browsing behavior to display relevant ads (Google, Meta/Facebook).

Consent

When you first visit our site, you are asked via a cookie banner to consent to non-essential cookies. You can:

  • accept all cookies

  • allow only necessary cookies

  • change your settings later

Managing cookies

You can disable cookies via your browser settings and delete previously stored cookies. Please note: some features of our website may not work optimally without cookies.

Third-party cookies

Third parties may also place cookies on our website, such as advertisers or social media companies. These parties have their own privacy and cookie policies.