Want to return your order?
Follow the steps via our digital return portal!
1. Register your return
Enter your order number and the email address you used to place the order in our new digital return portal. Then select the item you wish to return and indicate the reason for your return. In the return portal, you pay the shipping costs for the selected carrier, after which you will immediately receive a return label.
2. Pack your return
Carefully pack the items you wish to return. Make sure any old barcodes are no longer visible by removing the original label from the box. Returns are only possible if the items are unworn and the original labels are still attached. If the original label has been removed, unfortunately we cannot accept the item back. So please be careful when unpacking your order!
3. Drop off your return
Take your package to the nearest drop-off point of the chosen carrier. Please note that return shipping costs are at your own expense.
4. Refund of your return
Once we have received your return, we aim to process it within 14 days. You will receive an email from us once your return has been checked and processed. Please keep the shipping receipt until you have received confirmation and your refund. After processing, we will refund the purchase amount to your account as soon as possible.
