https://cdn.webshopapp.com/shops/141542/files/255816479/return-form-shakaloha-en-2019-v1.pdfShipping & returning at Shakaloha.com
1. Shipping
shakaloha.com ships to the following countries:
The Netherlands, Germany, Austria, Luxembourg, Belgium, France, Italy, Czech Republic, Slovenia, Estonia, Hungary, Bulgaria, United Kingdom, Ireland, Denmark, Norway, Sweden, Finland, Poland, Spain, Switzerland and Austria, USA, Japan & Australia .
To calculate the shipping costs, you can enter your country and postcode on the order page.
Shakaloha.com strives to make all deliveries within the EU within 10 working days after receipt of your payment. This is 15 working days for countries outside the EU.
In practice, however, much depends on the speed and working methods of our forwarders.
As soon as your order leaves our warehouse, you will automatically receive an e-mail from the carrier so that you can track your order online.
PostNL and DPD do not deliver on Sundays and public holidays.
2. Returns
shop.hakaloha.com only accepts products for return or exchange for another product if the returned items show no signs of wear and all original tags are displayed and all labels are attached.
If you want to return an item, you must do so within 14 days of the delivery date. You have to take care of the transport yourself and pay the shipping costs of the return shipment. We only reimburse the shipping costs if the return shipment concerns a production error or if you have not received the correct product.
Register your return at: https://shop.shakaloha.com/en/account/login/
If you do not yet have a login, create it with the e-mail address that you used in your order and you can then find your previously made order in your own environment and simply sign up for return.
We can only accept goods that are delivered, you can not bring them to us.
We advise you to use a sender who uses a "tracking system" and offers insurance as you are responsible for the loss of packages.
Send us our return form together with your product so that we can ensure that we can tailor your return with your order.
Send your package with return form to:
Shakaloha Returns
Herenweg 15
3602 AM Maarssen - NL
Click here for a printable return form.
Click here for a printable address label.
After receiving your return shipment, we will examine the return and within fourteen (14) days after receiving your return for replacement or refund of the purchase price. In practice, however, returns are handled on average no later than 3 working days after receipt of the goods.
For customer reviews on experiences with our returns, visit the Trusted Shops website.
